Pass and app Chargers
No. Only the real-time map freshmilecharge.com gives you accurate information on charging stations: available, busy, out of order, in maintenance.
Yes. The map displays the last known status of charging stations. Information is updated on servers in real-time. For technical reasons, information pertaining to defaults may be delayed by a couple of minutes.
Charging stations appear red mostly when they lose the Internet connection. When the connection is re-established and that the server has re-checked that the station works correctly, its status automatically switches back to green (available).
Unfortunately not, the code is generated randomly and automatically.
Some stations are equipped with contactless payment devices. On stations which are not equipped, you can still use your card to pay through the smartphone.
No. Signing up is not mandatory. You can use your smartphone to charge on demand.
Visit the online shop and choose a RFID card or RFID keyfob. It will be shipped on the next day: https://charge.freshmile.com/shop
Call the hotline number shown on the station and the operator will give you the code or stop the charging session remotely on your behalf.
No. You pay only for your charging sessions. We offer subscriptions on some networks for charging sessions at a lower price.
A secret code is generated for any charging session started with a smartphone. You will need this code to stop charging. This code is a security that prevents other people to stop charging your car without you being aware.
No. In order to avoid any problem with your next charging session, we recommend to top up your account on a regular basis. You can check the balance on line.
Use your smartphone at a station to charge on demand in guest mode. Scan the QR code and follow the instructions.
After logging on https://mon.freshmile.com, click on your profile at the right top of the page a select “My balance”. You will see your balance and add credits by choosing an amount (€ 5, € 20, € 50, € 100).
This procedure is carried out by our administrative department. Send an email to support@freshmile.com to ask for your account to be de-activated.
The easiest way is to add credits on your online account. At each charging session, the final price will be debited from your balance.
Your request must be sent by post, with a pre-stamped envelope, so that a reimbursement cheque can be sent back to you. Your request will be processed within 60 days, this delay being necessary to check if there are open charging sessions not yet paid for.
Write to support@freshmile.com to get your card de-activated. You can order a new one in the online shop.
Freshmile complies with the GDPR in place in the European Union. The appointment of Freshmile’s data protection officer has been declared to the French data protection authority CNIL (declaration number DPO-1449). Check our privacy policy on https://www.freshmile.com/privacy
Visit the https://mon.freshmile.com page. Signing up is free of charge. There is no monthly subscription to pay. No strings attached, no hidden fees.
The app is available for iPhone and Android. For other devices (iPad, Windows Phone, Blackberry…), you can scan the QR code on charging points or type in the xfm.fr/ short URL displayed on charging points in order to start and stop charging.
No, these are two separate matters.
If you encounter issue, please send an email to support@freshmile.com reporting the model of your phone and the exact version of the operating system.
Unfortunately, we can’t guarante the proper functioning of the app for iPhone 4S and older models. If you encounter another issue, please send an email to support@freshmile.com reporting the model of your phone and the exact version of the operating system.
We do not store your payment details. Payments are processed on secured platforms operated by our partners Banque Populaire and Paypal. We do not have any access to your bank details at any moment during the transaction.
The account is free. Signing up is free of charge. There is no monthly subscription to pay. No strings attached, no hidden fees.
Tariffs depend on charging networks. Tariffs are displayed on stations, on the app and on the online map https://charge.freshmile.com/map
Check that your account balance is greater than the requested provision on the charging point. Add credits if need be and try again.
Send an email to support@freshmile.com with details of your charging session: charging point ID, date, time, email address of your Freshmile account if applicable.
No, you will not debited for failed charging sessions. On most stations, charges inferior to 2 minutes or 500 Wh do not trigger payment.
Debit card, credit card (Mastercard, Visa)
On quick chargers, the cable is attached to the station. You don’t need to bring your own cable. For other stations, you usually have to use your own cable.
It depends on the local parking policy. Check for signs around the station.
Each vehicle accepts a maximum charging power. Hence a vehicle with a 7-kW onboard charger can’t draw 22 kW, even though the charging point can deliver such power.
Check with your operator. Note that you can always charge on demand using your smartphone in order to enjoy a cheaper price.
Swipe your card on the station. If the card is accepted and your account balance sufficient, then the charging session will start automatically.
Write to support@freshmile.com to give all information about these stations and we will strive to get in touch with their owners.
Write to support@freshmile.com to give all information about these stations and we will strive to get in touch with their owners.
You can charge on more than 20,000 charging points in Europe, for which Freshmile has got roaming arrangements. Check the app or the online map https://charge.freshmile.com/map for availability and tariffs.
Write to support@freshmile.com or ask your property manager to get in touch with Freshmile. We have offers specially designed for residential buildings including fair allocation of charging costs.
Write to support@freshmile.com and we will strive to get in touch with the local authorities.
Write to support@freshmile.com or ask your property manager to contact Freshmile. We have special offers for condominiums that include the right allocation of charging costs.
Write to support@freshmile.com and we will try to contact the municipality.
Write to support@freshmile.com or ask your facilities department or HR department to get in touch with Freshmile. We have offers specially designed for companies.
Write to support@freshmile.com or ask your corporate services or HR department to contact Freshmile. We have special offers for companies.
The booking (reservation) option is available on request. Freshmile offers a simple and reliable user experience to book charging stations without blocking them in useless way.
Roaming is a mechanism that allows to open stations to clients of other mobility services providers, such as fuel card users or holders of cards issued by car manufacturers.
Freshmile has entered into dozens of roaming agreements with electric mobility services providers in Europe, either in direct relationship or through middlemen such as roaming platforms Hubject and Gireve.
The process is defined by a roaming mandate included in the management contract.
Users can charge with their RFID card. They swipe it on the station to start and stop charging. Users can also use their smartphone, without prior signup, by scanning the QR code displayed on charging points.
When stations are pay-for, an online payment authorisation will be asked for (debit card, credit card, Paypal).
Card payment for on demand charging is available on all stations through smartphone, without any need to sign up.
Freshmile also manages charging stations with contactless card payment terminal. Freshmile always carefully the technical features before integrating such stations, as to avoid complexity and fraud.
Freshmile has entered into dozens of roaming agreements with public charging networks all over Europe, where the Freshmile card is accepted. It is possible to charge on stations directly operated by Freshmile as well as on 20,000 charging points from partner networks.
Check the accessible charging points on the online map and on the Freshmile app.
Freshmile has been operating public and private charging networks since 2014. To date, more than 3,000 charging points are under Freshmile management. More than 10,000 EV drivers use Freshmile’s services to charge their car.
All types of charging stations: residential, collective housing, companies, shops, hotels, restaurants, service stations, cities, normal charge, accelerated charge, quick chargers, superchargers.
Freshmile wants to be a reference in terms of privacy protection. No non-necessary data is ever collected (ex: make and model of EV). Freshmile complies with the GDPR enforced in the European Union, including users approval for sending emails and newsletters.
Thanks to the guest mode, Freshmile never forces user to sign up for the service when they use publicly accessible charging stations.
For installers and maintainers:
Activation of charging stations
Monitoring of charging networks
Remote maintenance actions
Coordination of on-site maintenance works
Monitoring software with all charging stations you install and maintain
For EV drivers:
RFID card
Mobile app
Online payment
Charge on demand
Call centre
Monday-Sunday 7h-22h
Support in English, French, German
For charging station owners:
Charging station activation
Network monitoring
Remote maintenance
On-site maintenance
Statistics and reports
Roaming management
Tariff management
Payment collection
Freshmile publishes public charging stations on the Freshmile map (real-time status), on open data platforms and on maps commonly used by EV drivers (ex: onboard GPS navigation systems).
When stations are accessible in roaming, they appear on maps of third-party mobility services providers.
Freshmile recommends sets of tariffs to charging stations owners, based on particular criteria such as: expected users, parking policy, private or public access, etc. Several billing units are available and can be combined: per kWh, per minute, power-depending, flat price, with a floor, with a cap, with a night tariff, etc.
The station owner decides the applicable tariffs. A same station can be set up with different tariffs aimed at different user categories. Freshmile can help you define the right tariff structure.
Freshmile software is compatible with most charging stations operating OCPP 1.5 and 1.6 both in SOAP and Json. For instance: Schneider Electric, Hager, ABB, EVBox, EV Tronic, Cahors, Legrand, G2 Mobility, Lafon, DBT, Circontrol, Ensto, Sobem, Scame, Technolia, Walther-Werke, E-Totem…
If you need advice on choosing the right equipment for your project, please contact us.
There are two kinds of stations: public access and private access.
Public access: all EV drivers can charge, either with a Freshmile card or with their smartphone without signing up (ex: cities, shops)
Private access: only authorized users are allowed to charge (ex: staff, collective housing residents)
Only publicly accessible charging stations are displayed on the online map and the Freshmile app.
The guest mode for charge on demand allows anybody to charge without giving away or sharing personal data: no app to download, no email address to type in, no password to create.
Freshmile’s guest mode for charge on demand is the guarantee of charging stations which are really open to anybody.
Installation and maintenance works are carried out by local installers belonging to large national or international groups of companies as well as by independent installers with whom we have built solid relationships over time.
These contractors are chosen on the base of their ability to intervene on a given territory. Procedures between their technical teams and Freshmile’s operations centre are in place and work in a proven way.
These contractors have the necessary technical qualifications to handle EV charging stations and are used to work with equipment we operate. Proper execution of missions and respect of schedules are guaranteed.
If you would like to work with your usual contractors, please contact us to put in place the necessary workflow and procedures with them.
Freshmile collects payments and retrocede the monies to the station owner on a quarterly basis, by bank transfer or credit note. Freshmile retrocedes payments in full or in part, depending on conditions in the management contract. The process is defined by a payment collection mandate included in the management contract.
Collected payments are transferred to a deposit account with the Crédit Municipal de Strasbourg, and interests earned are fully given to the Crédit Municipal, which uses these proceeds to finance caritative projects.
This mechanism ensures that Freshmile does not use the deposits as working capital and avoids any debate on who should benefit from the interests earned.
Freshmile’s client relationship centre is renowned for the quality of its service.
The call centre is internal. Phone operators process only calls pertaining to EV charging. The end-user is hence sure to talk to somebody who has been perfectly trained and knows his or her problems. Statistics show that up to 90% of issues can be handled directly over the phone with a satisfied client.
All operators are trilingual (English, French, German). It is possible to put in place a 24/7 hotline.
Frehsmile is France’s largest independent charging service operator for electric vehicles.
The company was created in 2010 by private shareholders. Since 2016, Group Caisse des Dépôts has been a shareholder. Group Caisse des Dépôts is France’s largest institutional investor and is publicly-owned. Since 2018, Freshmile has been operated in Germany with Freshmile Deutschland, a joint-venture with Pfalzwerke AG.
The technical operations centre, the client relationship centre and the software development unit are located at the company headquarters in Strasbourg. The whole team is 100% specialised in electric vehicle charging.
Users can order a RFID card or a RFID keyfob for € 4.99 on the online shop my.freshmile.com. Freshmile sends the item per post with a welcome letter.
Each station owner receives a Freshmile RFID card during the activation process. This card allows to start charging for free in admin mode.
Freshmile is a young dynamic team and we strive to be as much as possible close to our partners. We will answer all your questions per email and telephone. For large strategic projects, we can come with you.
Freshmile sells preset modems for stations which are not equipped.
You can also order at Rexel the ZE Fresh pack, compatible with Hager and Schneider AC stations, including activation equipment and three months service. For the time being available in France only, contact us if you need the ZE Fresh pack for your country.
You can count with 15 minutes per activation. Freshmile asissts you over the phone and carries out remote tests that will document the proper functioning.
Don’t forget to book a phone appointment with our operations centre before going to the site.
The stations communicate with Freshmile servers through an Internet connection.
Some stations are sold with modem, others are sold without modem. In case doubt, please check the equipment technical documentation. Some manufacturers offer equipment already set up in factory for Freshmile (Freshmile inside). Such equipment is plug & play.
Equipment can be connected with Ethernet cables on existing broadband access in buildings. In this case, contact us in advance to get information about necessary network parameters.
As an installer or maintainer, you can pay directly for Freshmile services and repackage them into the quotation for your clients. You can also put us in contact with your clients so that we sell our services directly to the clients.
To avoid the fact that grid connection becomes a limiting technical factor or a cost factor, it is important to anciticipate power management needs.
To do so, Freshmile developed algorithms allowing to allocate available power on any given number of charging points, by managing a queue of priorities such as arrival time, departure time or user status.
Contact us to study your clients’ needs in details.
Freshmile has been operating public and private charging networks since 2014. To date, more than 3,000 charging points are under Freshmile management. More than 10,000 EV drivers use Freshmile’s services to charge their car.
All types of charging stations: residential, collective housing, companies, shops, hotels, restaurants, service stations, cities, normal charge, accelerated charge, quick chargers, superchargers.
For installers and maintainers:
Activation of charging stations
Monitoring of charging networks
Remote maintenance actions
Coordination of on-site maintenance works
Monitoring software with all charging stations you install and maintain
For EV drivers:
RFID card
Mobile app
Online payment
Charge on demand
Call centre
Monday-Sunday 7h-22h
Support in English, French, German
For charging station owners:
Charging station activation
Network monitoring
Remote maintenance
On-site maintenance
Statistics and reports
Roaming management
Tariff management
Payment collection
Freshmile software is compatible with most charging stations operating OCPP 1.5 and 1.6 both in SOAP and Json. For instance: Schneider Electric, Hager, ABB, EVBox, EV Tronic, Cahors, Legrand, G2 Mobility, Lafon, DBT, Circontrol, Ensto, Sobem, Scame, Technolia, Walther-Werke, E-Totem…
If you need advice on choosing the right equipment for your project, please contact us.
The equipment depends on the charging station make and model. You will usually need a computer, an RJ45 (Ethernet) cable and a USB stick.
Freshmile is not an electrical installer. Freshmile works in close cooperation with installers and maintainers.
Installation and maintenance works are carried out by local installers belonging to large national or international groups of companies as well as by independent installers with whom we have built solid relationships over time.
If you want to become a Freshmile and offer turn-key installation-maintenance services to your clients, we can offer you discounted prices.
You carry out the activation of charging stations on site after commissioning the installation. Freshmile prepares for you the activation process (stickers to put on charging points, creation of charging points in software, configuration files, etc.) and provides you with all elements you will need.
Freshmile never carries out tasks on site as to avoid any problem with guarantee management.
Frehsmile is France’s largest independent charging service operator for electric vehicles.
The company was created in 2010 by private shareholders. Since 2016, Group Caisse des Dépôts has been a shareholder. Group Caisse des Dépôts is France’s largest institutional investor and is publicly-owned. Since 2018, Freshmile has been operated in Germany with Freshmile Deutschland, a joint-venture with Pfalzwerke AG.
The technical operations centre, the client relationship centre and the software development unit are located at the company headquarters in Strasbourg. The whole team is 100% specialised in electric vehicle charging.
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