Charging station owner
pro-proprietaire-fr
Who is Freshmile?
Frehsmile is France’s largest independent charging service operator for electric vehicles.
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The company was created in 2010 by private shareholders. Since 2016, Group Caisse des Dépôts has been a shareholder. Group Caisse des Dépôts is France’s largest institutional investor and is publicly-owned. Since 2018, Freshmile has been operated in Germany with Freshmile Deutschland, a joint-venture with Pfalzwerke AG.
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The technical operations centre, the client relationship centre and the software development unit are located at the company headquarters in Strasbourg. The whole team is 100% specialised in electric vehicle charging.
What are Freshmile’s references?
Freshmile has been operating public and private charging networks since 2014. To date, more than 3,000 charging points are under Freshmile management. More than 10,000 EV drivers use Freshmile’s services to charge their car.
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All types of charging stations: residential, collective housing, companies, shops, hotels, restaurants, service stations, cities, normal charge, accelerated charge, quick chargers, superchargers.
What does Freshmile do?
For EV drivers:
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RFID card BREAK
Mobile app BREAK
Online payment BREAK
Charge on demand BREAK
Call centre BREAK
Monday-Sunday 7h-22h BREAK
Support in English, French, German
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For charging station owners:
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Charging station activation BREAK
Network monitoring BREAK
Remote maintenance BREAK
On-site maintenance BREAK
Statistics and reports BREAK
Roaming management BREAK
Tariff management BREAK
Payment collection
Who can charge on stations?
There are two kinds of stations: public access and private access.
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Public access: all EV drivers can charge, either with a Freshmile card or with their smartphone without signing up (ex: cities, shops) BREAK
Private access: only authorized users are allowed to charge (ex: staff, collective housing residents)
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Only publicly accessible charging stations are displayed on the online map and the Freshmile app.
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The guest mode for charge on demand allows anybody to charge without giving away or sharing personal data: no app to download, no email address to type in, no password to create.
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Freshmile’s guest mode for charge on demand is the guarantee of charging stations which are really open to anybody.
Who carries out installation and maintenance work?
Installation and maintenance works are carried out by local installers belonging to large national or international groups of companies as well as by independent installers with whom we have built solid relationships over time.
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These contractors are chosen on the base of their ability to intervene on a given territory. Procedures between their technical teams and Freshmile’s operations centre are in place and work in a proven way.
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These contractors have the necessary technical qualifications to handle EV charging stations and are used to work with equipment we operate. Proper execution of missions and respect of schedules are guaranteed.
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If you would like to work with your usual contractors, please contact us to put in place the necessary workflow and procedures with them.
Who does the end-user support?
Freshmile’s client relationship centre is renowned for the quality of its service.
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The call centre is internal. Phone operators process only calls pertaining to EV charging. The end-user is hence sure to talk to somebody who has been perfectly trained and knows his or her problems. Statistics show that up to 90% of issues can be handled directly over the phone with a satisfied client.
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All operators are trilingual (English, French, German). It is possible to put in place a 24/7 hotline.
What does Freshmile to make stations visible?
Freshmile publishes public charging stations on the Freshmile map (real-time status), on open data platforms and on maps commonly used by EV drivers (ex: onboard GPS navigation systems).
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When stations are accessible in roaming, they appear on maps of third-party mobility services providers.
How to start charging?
Users can charge with their RFID card. They swipe it on the station to start and stop charging. Users can also use their smartphone, without prior signup, by scanning the QR code displayed on charging points.
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When stations are pay-for, an online payment authorisation will be asked for (debit card, credit card, Paypal).
Who issues the RFID cards?
Users can order a RFID card or a RFID keyfob for € 4.99 on the online shop my.freshmile.com. Freshmile sends the item per post with a welcome letter.
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Each station owner receives a Freshmile RFID card during the activation process. This card allows to start charging for free in admin mode.
On which charging stations is the Freshmile card accepted?
Freshmile has entered into dozens of roaming agreements with public charging networks all over Europe, where the Freshmile card is accepted. It is possible to charge on stations directly operated by Freshmile as well as on 20,000 charging points from partner networks.
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Check the accessible charging points on the online map and on the Freshmile app.
What price to sell charging sessions?
Freshmile recommends sets of tariffs to charging stations owners, based on particular criteria such as: expected users, parking policy, private or public access, etc. Several billing units are available and can be combined: per kWh, per minute, power-depending, flat price, with a floor, with a cap, with a night tariff, etc.
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The station owner decides the applicable tariffs. A same station can be set up with different tariffs aimed at different user categories. Freshmile can help you define the right tariff structure.
Who collects payments?
Freshmile collects payments and retrocede the monies to the station owner on a quarterly basis, by bank transfer or credit note. Freshmile retrocedes payments in full or in part, depending on conditions in the management contract. The process is defined by a payment collection mandate included in the management contract.
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Collected payments are transferred to a deposit account with the Crédit Municipal de Strasbourg, and interests earned are fully given to the Crédit Municipal, which uses these proceeds to finance caritative projects.
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This mechanism ensures that Freshmile does not use the deposits as working capital and avoids any debate on who should benefit from the interests earned.
How is the roaming ensured?
Roaming is a mechanism that allows to open stations to clients of other mobility services providers, such as fuel card users or holders of cards issued by car manufacturers.
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Freshmile has entered into dozens of roaming agreements with electric mobility services providers in Europe, either in direct relationship or through middlemen such as roaming platforms Hubject and Gireve.
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The process is defined by a roaming mandate included in the management contract.
Can users reserve the charging stations?
The booking (reservation) option is available on request. Freshmile offers a simple and reliable user experience to book charging stations without blocking them in useless way.
What about power management?
In the future, the increase of EVs on the road will lead to an increase of charging points and peak power drawn at charging stations. However, electrical grid connections are limited by definition, especially in buildings. To avoid the fact that grid connection becomes a limiting technical factor or a cost factor, it is important to anciticipate power management needs.
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To do so, Freshmile developed algorithms allowing to allocate available power on any given number of charging points, by managing a queue of priorities such as arrival time, departure time or user status. Contact us to study your needs in details.
Is it possible to pay directly with a credit card at the station?
Card payment for on demand charging is available on all stations through smartphone, without any need to sign up.
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Freshmile also manages charging stations with contactless card payment terminal. Freshmile always carefully the technical features before integrating such stations, as to avoid complexity and fraud.
What does Freshmile do with personal data?
Freshmile wants to be a reference in terms of privacy protection. No non-necessary data is ever collected (ex: make and model of EV). Freshmile complies with the GDPR enforced in the European Union, including users approval for sending emails and newsletters.
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Thanks to the guest mode, Freshmile never forces user to sign up for the service when they use publicly accessible charging stations.
Which charging stations are compatible with Freshmile?
Freshmile software is compatible with most charging stations operating OCPP 1.5 and 1.6 both in SOAP and Json. For instance: Schneider Electric, Hager, ABB, EVBox, EV Tronic, Cahors, Legrand, G2 Mobility, Lafon, DBT, Circontrol, Ensto, Sobem, Scame, Technolia, Walther-Werke, E-Totem…
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If you need advice on choosing the right equipment for your project, please contact us.
Installer and maintainer
pro-install-mainteneur-fr
Who is Freshmile?
Frehsmile is France’s largest independent charging service operator for electric vehicles.
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The company was created in 2010 by private shareholders. Since 2016, Group Caisse des Dépôts has been a shareholder. Group Caisse des Dépôts is France’s largest institutional investor and is publicly-owned. Since 2018, Freshmile has been operated in Germany with Freshmile Deutschland, a joint-venture with Pfalzwerke AG.
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The technical operations centre, the client relationship centre and the software development unit are located at the company headquarters in Strasbourg. The whole team is 100% specialised in electric vehicle charging.
What are Freshmile’s references?
Freshmile has been operating public and private charging networks since 2014. To date, more than 3,000 charging points are under Freshmile management. More than 10,000 EV drivers use Freshmile’s services to charge their car.
BREAK BREAK
All types of charging stations: residential, collective housing, companies, shops, hotels, restaurants, service stations, cities, normal charge, accelerated charge, quick chargers, superchargers.
What does Freshmile do?
For installers and maintainers:
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Activation of charging stations BREAK
Monitoring of charging networks BREAK
Remote maintenance actions BREAK
Coordination of on-site maintenance works BREAK
Monitoring software with all charging stations you install and maintain
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For EV drivers:
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RFID card BREAK
Mobile app BREAK
Online payment BREAK
Charge on demand BREAK
Call centre BREAK
Monday-Sunday 7h-22h BREAK
Support in English, French, German
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For charging station owners:
BREAK BREAK
Charging station activation BREAK
Network monitoring BREAK
Remote maintenance BREAK
On-site maintenance BREAK
Statistics and reports BREAK
Roaming management BREAK
Tariff management BREAK
Payment collection
Does Freshmile sell equipment?
Freshmile sells preset modems for stations which are not equipped.
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You can also order at Rexel the ZE Fresh pack, compatible with Hager and Schneider AC stations, including activation equipment and three months service. For the time being available in France only, contact us if you need the ZE Fresh pack for your country.
Who carries out installation and maintenance work?
Freshmile is not an electrical installer. Freshmile works in close cooperation with installers and maintainers.
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Installation and maintenance works are carried out by local installers belonging to large national or international groups of companies as well as by independent installers with whom we have built solid relationships over time.
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If you want to become a Freshmile and offer turn-key installation-maintenance services to your clients, we can offer you discounted prices.
Which charging stations are compatible with Freshmile?
Freshmile software is compatible with most charging stations operating OCPP 1.5 and 1.6 both in SOAP and Json. For instance: Schneider Electric, Hager, ABB, EVBox, EV Tronic, Cahors, Legrand, G2 Mobility, Lafon, DBT, Circontrol, Ensto, Sobem, Scame, Technolia, Walther-Werke, E-Totem…
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If you need advice on choosing the right equipment for your project, please contact us.
Is there any additional equipment to install in the charging stations?
The stations communicate with Freshmile servers through an Internet connection.
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Some stations are sold with modem, others are sold without modem. In case doubt, please check the equipment technical documentation. Some manufacturers offer equipment already set up in factory for Freshmile (Freshmile inside). Such equipment is plug & play.
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Equipment can be connected with Ethernet cables on existing broadband access in buildings. In this case, contact us in advance to get information about necessary network parameters.
Who carries out the activation of charging stations?
You carry out the activation of charging stations on site after commissioning the installation. Freshmile prepares for you the activation process (stickers to put on charging points, creation of charging points in software, configuration files, etc.) and provides you with all elements you will need.
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Freshmile never carries out tasks on site as to avoid any problem with guarantee management.
How long for an activation?
You can count with 15 minutes per activation. Freshmile asissts you over the phone and carries out remote tests that will document the proper functioning.
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Don’t forget to book a phone appointment with our operations centre before going to the site.
Which equipment is required for an activation?
The equipment depends on the charging station make and model. You will usually need a computer, an RJ45 (Ethernet) cable and a USB stick.
What about power management?
To avoid the fact that grid connection becomes a limiting technical factor or a cost factor, it is important to anciticipate power management needs.
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To do so, Freshmile developed algorithms allowing to allocate available power on any given number of charging points, by managing a queue of priorities such as arrival time, departure time or user status.
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Contact us to study your clients’ needs in details.
Can a Freshmile representative attend a client meeting with me?
Freshmile is a young dynamic team and we strive to be as much as possible close to our partners. We will answer all your questions per email and telephone. For large strategic projects, we can come with you.
To whom does Freshmile sell its services?
As an installer or maintainer, you can pay directly for Freshmile services and repackage them into the quotation for your clients. You can also put us in contact with your clients so that we sell our services directly to the clients.