Freshmile Help Center
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Registration and account
How do I activate my Pass?
To activate your Pass, go to the ‘Pass’ tab in your Freshmile account. Enter the Pass number (6 digits on the back) and the code (5 letters below the number).
How do I add funds?
Log in to your account, go to the ‘Wallet’ tab, then click on the ‘+’ next to ‘Add funds’. You can then select the amount of your choice from the options available to add funds to your account.
Is a subscription necessary?
Purchasing a pass does not require a subscription or commitment. When you top up, you only pay for what you use. We recommend checking the rates on the online map. Some networks offer subscriptions that entitle you to preferential rates. Please visit the online shop, under the ‘Subscription’ section https://charge.freshmile.com/shop.
How to pay for top-ups?
To pay for your top-ups, you can use the balance available in your Freshmile account. The corresponding amount is automatically deducted from your balance each time you top up. Don’t forget to check the minimum balance required to start a charging session with this payment method. You can also register a bank card in your Freshmile profile: in this case, the amount of each top-up will be debited directly from your card after use.
How to recharge your vehicle ?
How much does it cost to recharge?
Prices are set and vary depending on the charging station network. You can check the prices displayed on the charging stations, the mobile app and the online map at https://charge.freshmile.com/map.
How do I stop my current session/recharge?
If you are using the mobile app, go to your current session and click on the blue ‘Stop’ button at the bottom right of the screen to stop charging.
We recommend that you stop the session in the same way that you started it:
If charging was started via the app, stop it from the app.
If charging was started with your Freshmile Pass, stop it with the same Pass.
Please note: Using another method to stop charging may cause malfunctions, both at the charging station and in your charging session (e.g. session not closed or incomplete billing).
Can I pay for my top-up directly with my bank card?
Some terminals are equipped with contactless or contact electronic payment terminals. If this is not the case, you can pay by bank card using the Freshmile mobile application, whether or not you have a Freshmile account.
Pricing and payments
How do I pay for my top-ups by credit card?
We invite you to add your credit card to the payment methods associated with your account. After each top-up, your credit card will be automatically debited.
How can I find out the prices charged at a charging station?
Go to https://charge.freshmile.com/map or the Freshmile app and activate your location to find stations near you. You can also use the filters available, where the price will be displayed.
How are my details and bank details processed?
We do not store your payment details. Payment is processed by our payment processor Stripe. We do not have access to your bank details, even if you have saved your bank card as a payment method.
I added credit, but there is no VAT on my invoice. Is this normal?
This is a receipt, not an invoice. No VAT is applicable. Please check your transactions as you top up: the VAT applied will be mentioned for each top-up.
If I have registered my bank card, do I also need to top up my account balance?
No, you can pay for your top-ups using your bank card only. A card imprint will be taken, and only the price of your top-up will actually be debited.
Roaming
I am a customer of another electric mobility operator. Can I use the charging stations operated by Freshmile?
Please check with your mobility operator. As a reminder, you can charge on demand using your smartphone, which will give you a better rate. Some unscrupulous operators will not hesitate to charge you a high price for using the free charging stations operated by Freshmile.
I am standing in front of a terminal and am not sure if it works with the Freshmile Pass. How can I find out?
Please consult the online map by selecting ‘all accessible networks’. You can also present your Pass in front of the terminal. If the card is recognised and there are sufficient funds in your account, the top-up will be authorised and will start automatically.
I regularly charge my vehicle at charging stations that are not accessible with my Pass and the Freshmile app. What can you do?
Only the charging stations displayed on our online map (https://charge.freshmile.com/map) are accessible with the Pass or the Freshmile app.
If a charging station does not appear on our map, it means that no interoperability agreement has been established with the network concerned, so it is not accessible via Freshmile services.
My employer is considering installing charging stations for our company car park. Will we also be able to access public charging stations?
Write to us at contact@freshmile.com to let us know about the project and we will do our utmost to contact the company and set up a private charging service that will also give you access to public charging stations.
Where can I charge my vehicle with my Freshmile pass?
You can charge your vehicle at 650,000 charging points across Europe with which Freshmile has interoperability agreements.