For installers and maintainers, Freshmile is your partner for chargers activation, network monitoring, remote maintenance, coordination of on-site maintenance, provision of supervision software for all installed chargers and maintenance contracts.  

As an installer or maintainer, you can pay directly for Freshmile services and repackage them into the quotation for your clients. You can also put us in contact with your clients for us to sell our services directly to the clients.

You can count with 15 minutes per activation. Freshmile assists you over the phone and carries out remote tests that will document the proper functioning. Don’t forget to book a phone appointment with our operations center before going to the site.

Freshmile is a young dynamic team and we strive to be as close as possible to our partners. We will answer all your questions by email and phone. For large strategic projects, we can come with you.

You can order your charging stations and the necessary hardware from your favourite distributor, for example Rexel. For charging stations not equipped with modems, Freshmile can supply directly the modems with the necessary parameters to be installed on site.You can order your charging stations and the necessary hardware from your favourite distributor, for example Rexel.

To avoid the fact that grid connection becomes a limiting technical factor or a cost factor, it is important to anticipate power management needs. To do so, Freshmile developed algorithms allowing to allocate available power on any given number of charging points, by managing a queue of priorities such as arrival time, departure time or user status. Contact us to study your clients’ needs in details.

The stations communicate with Freshmile servers through an Internet connection. Some stations are sold with modem, others are sold without modem. If you have a doubt, please check the equipment's technical documentation. Some manufacturers offer equipment already set up in factory for Freshmile (Freshmile inside). Such equipment is plug & play. Equipment can be connected with Ethernet cables on existing broadband access in buildings. In this case, contact us in advance to get information about necessary network parameters.

For installers and maintainers: Activation of charging stations Monitoring of charging networks Remote maintenance actions Coordination of on-site maintenance works Monitoring software with all charging stations you install and maintain For EV drivers: RFID card Mobile app Online payment Charge on demand Call center Monday-Sunday 7h-22h Support in English, French, German For charging station owners: Charging station activation Network monitoring Remote maintenance On-site maintenance Statistics and reports Roaming management Tariff management Payment collection

The equipment depends on the charging station make and model. You will usually need a computer, an RJ45 (Ethernet) cable and a USB stick.

Freshmile services are compatible with more than 300 models of chargers including those of major manufacturers such as Schneider Electric, Hager, ABB, Legrand, DBT, Technolia, Ingeteam, etc. The protocols supported are OCPP 1.5 and OCPP 1.6 in SOAP and JSON. The platform will be compatible with OCPP 2.0 protocol when it is commonly used.

Freshmile has been operating public and private charging networks for over ten years. Today, more than 35,000 charging points are under management and more than 200,000 EV drivers use Freshmile's services every month. Freshmile operates all types of charging points: public charging stations for cities and local counties, private charging points for companies, but also shops, hotels, restaurants, service stations, car parks, co-ownerships, individual houses, normal charging, fast charging, superchargers.

Freshmile is not an electrical installer. Freshmile works in close cooperation with installers and maintainers. Installation and maintenance works are carried out by local installers belonging to large national or international groups of companies as well as by independent installers with whom we have built solid relationships over time. If you want to become a Freshmile and offer turn-key installation-maintenance services to your clients, we can offer you discounted prices.

Freshmile is France’s largest independent charging service operator for electric vehicles. The company was created in 2010 by private shareholders. Since 2016, Group Caisse des Dépôts has been a shareholder. Group Caisse des Dépôts is France’s largest institutional investor and is publicly-owned. Since 2018, Freshmile has been operated in Germany with Freshmile Deutschland, a joint-venture with Pfalzwerke AG. Since 2021, Freshmile has been a wholly-owned subsidiary of the Rexel Group, a world leader in the distribution of electrical supplies listed on the Paris stock exchange. The technical operations center, the client relationship center and the software development unit are located at the company headquarters in Strasbourg. The whole team is 100% specialized in electric vehicle charging.

You carry out the activation of charging stations on site after commissioning the installation. Freshmile prepares for you the activation process (stickers to put on charging points, creation of charging points in software, configuration files, etc.) and provides you with all elements you will need. Freshmile never carries out tasks on site as to avoid any problem with guarantee management.

Roaming is a mechanism that allows to open stations to clients of other mobility services providers, such as fuel card users or holders of cards issued by car manufacturers. Freshmile has entered into dozens of roaming agreements with electric mobility services providers in Europe, either in direct relationship or through middlemen such as roaming platforms Hubject and Gireve. The process is defined by a roaming mandate included in the management contract.

Freshmile wants to be a reference in terms of privacy protection. No non-necessary data is ever collected (ex: make and model of EV). Freshmile complies with the GDPR enforced in the European Union, including users approval for sending emails and newsletters. Thanks to the guest mode, Freshmile never forces user to sign up for the service when they use publicly accessible charging stations.

Freshmile has been operating public and private charging networks for over ten years. Today, more than 35,000 charging points are under management and more than 200,000 EV drivers use Freshmile's services every month. Freshmile operates all types of charging points: public charging stations for cities and local counties, private charging points for companies, but also shops, hotels, restaurants, service stations, car parks, co-ownerships, individual houses, normal charging, fast charging, superchargers.

Freshmile’s client relationship center is renowned for the quality of its service. The call center is internal. Phone operators process only calls pertaining to EV charging. The end-user is hence sure to talk to somebody who has been perfectly trained and knows his or her problems. Statistics show that up to 90% of issues can be handled directly over the phone with a satisfied client. All operators are trilingual (English, French, German). It is possible to put in place a 24/7 hotline.

Installation and maintenance works are carried out by local installers belonging to large national or international groups of companies as well as by independent installers with whom we have built solid relationships over time. These contractors are chosen on the base of their ability to intervene on a given territory. Procedures between their technical teams and Freshmile’s operations center are in place and work in a proven way. These contractors have the necessary technical qualifications to handle EV charging stations and are used to work with equipment we operate. Proper execution of missions and respect of schedules are guaranteed. If you would like to work with your usual contractors, please contact us to put in place the necessary workflow and procedures with them.

Freshmile collects payments and retrocedes the monies to the station owner on a quarterly basis, by bank transfer or credit note. Freshmile retrocedes payments in full or in part, depending on conditions in the management contract. The process is defined by a payment collection mandate included in the management contract. Collected payments are transferred to a deposit account with the Crédit Municipal de Strasbourg, and interests earned are fully given to the Crédit Municipal, which uses these proceeds to finance charity projects. This mechanism ensures that Freshmile does not use the deposits as working capital and avoids any debate on who should benefit from the interests earned.

Users can order a RFID card or a RFID keyfob for € 4.99 on the online shop charge.freshmile.com. Freshmile sends the item per post with a welcome letter. Each station owner receives a Freshmile RFID card during the activation process. This card allows to start charging for free in admin mode.

Freshmile is France’s largest independent charging service operator for electric vehicles. The company was created in 2010 by private shareholders. Since 2016, Group Caisse des Dépôts has been a shareholder. Group Caisse des Dépôts is France’s largest institutional investor and is publicly-owned. Since 2018, Freshmile has been operated in Germany with Freshmile Deutschland, a joint-venture with Pfalzwerke AG. Since 2021, Freshmile has been a wholly-owned subsidiary of the Rexel Group, a world leader in the distribution of electrical supplies listed on the Paris stock exchange. The technical operations center, the client relationship center and the software development unit are located at the company headquarters in Strasbourg. The whole team is 100% specialized in electric vehicle charging.

There are two kinds of stations: public access and private access. Public access: all EV drivers can charge, either with a Freshmile card or with their smartphone without signing up (ex: cities, shops) Private access: only authorized users are allowed to charge (ex: staff, collective housing residents) Only publicly accessible charging stations are displayed on the online map and the Freshmile app. The guest mode for charge on demand allows anybody to charge without giving away or sharing personal data: no app to download, no email address to type in, no password to create. Freshmile’s guest mode for charge on demand is the guarantee of charging stations which are really open to anybody.

Freshmile has entered into dozens of roaming agreements with public charging networks all over Europe, where the Freshmile card is accepted. It is possible to charge on stations directly operated by Freshmile as well as on 20,000 charging points from partner networks. Check the accessible charging points on the online map and on the Freshmile app.